Privacy Policy

This Privacy Policy applies to all personal information collected by TEZ GROUP PTY LTD, ACN 683 567 955 trading as Tez Local Cleaners through the website located at Tez Local Cleaners.

Tez Local Cleaners is committed to protecting the privacy, accuracy, and security of personal information and handling such information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”). Further information regarding the APPs is available from the Office of the Australian Information Commissioner (OAIC).

You are not required to provide personal information to Us; however, failure to do so may prevent Us from providing certain products or Services.

By using Our Services, accessing Our website, or providing personal information to Tez Local Cleaners, you consent to the collection, storage, use, and disclosure of your information in accordance with this Privacy Policy.

2. What Is “Personal Information”?

Under the Privacy Act 1988 (Cth), “personal information” generally means information or an opinion about an identified individual, or an individual who is reasonably identifiable, regardless of whether:

the information is true or accurate; or
the information is recorded in a material form.

Information that does not identify an individual or cannot reasonably identify an individual will generally not be considered personal information for the purposes of this Privacy Policy.

The term “sensitive information” refers to a category of personal information that may include information relating to:

racial or ethnic origin;
political opinions or affiliations;
religious or philosophical beliefs;
trade union membership;
sexual orientation or practices;
criminal records;
health or genetic information; or
biometric information.

3. What Information do we Collect?

The type of personal information collected depends on how you interact with Tez Local Cleaners and our website.

Personal information collected may include:

name;
residential or service address;
phone number;
email address;
payment-related information;
communication records; and
other information reasonably necessary for the provision, administration, marketing, or improvement of our services.

Where reasonably practicable, Tez Local Cleaners collects personal information directly from the individual concerned.

If you provide personal information relating to another person, you warrant that:

you have obtained their consent to provide the information; and
you have informed them of this Privacy Policy.

4. How We Collect Personal Information:

Tez Local Cleaners may collect personal information through:

website enquiry forms;
online bookings;
emails and electronic communications;
telephone conversations;
face-to-face interactions;
business cards;
customer service interactions;
third-party referral providers;
representatives or agents acting on your behalf; and
other lawful business interactions.

We may also use cookies and similar technologies on our website to improve user experience, website functionality, and analytics. Cookies generally do not personally identify users.

5. Purpose of Collection:

Tez Local Cleaners collects, uses, and discloses personal information only for purposes reasonably necessary for our business operations or as otherwise permitted or required by law.

These purposes may include:

providing requested Services;
responding to enquiries and customer support requests;
managing bookings and accounts;
invoicing and payment processing;
quality assurance and training;
marketing and promotional communications;
internal reporting and administration;
supplier and contractor management;
risk management and compliance obligations; and
improving products and Services.

Personal information may be disclosed to:

employees;
subcontractors;
service providers;
payment processors;
IT support providers; and
other third parties engaged to support business operations.

By using our website or Services, you consent to receiving direct marketing communications from Tez Local Cleaners where permitted by law. You may opt out of marketing communications at any time.

Tez Local Cleaners does not use sensitive information for direct marketing purposes without consent.

5A. Marketing Communications:

Tez Local Cleaners may use personal information (excluding sensitive information) to provide updates, offers, promotions, and information about products or Services that may be relevant or of interest.

You may opt out of receiving marketing communications at any time by:

contacting Us directly via email; or
using any unsubscribe functionality included in marketing communications.

6. Access and Correction:

Under the Australian Privacy Principles, you may request access to personal information held by Tez Local Cleaners and request correction of inaccurate or incomplete information, subject to applicable legal exceptions.

Requests for access or correction should be made using the contact details provided below.

7. Complaints Procedure:

If you believe Tez Local Cleaners has breached applicable privacy laws or mishandled your personal information, you may submit a privacy complaint using the contact details below.

Tez Local Cleaners may request additional information to properly assess the complaint and will take reasonable steps to investigate and respond appropriately.

If you are dissatisfied with the outcome, you may contact the Office of the Australian Information Commissioner.

8. Overseas Disclosure and Storage:

Personal information may be stored, processed, or transferred overseas where reasonably necessary for business operations or the use of third-party service providers.

Where overseas disclosure occurs, Tez Local Cleaners will take reasonable steps to ensure that recipients handle personal information in a manner consistent with Australian privacy obligations where required by law.

However, the Customer acknowledges that overseas jurisdictions may have different privacy laws and protections.